Frequently Asked Questions

Have questions about All City Storage or Brown's Ferry Storage? Find the answers to our most commonly asked questions right here on our FAQ page. Contact us if you have additional questions.

Am I required to store long-term?

Never store with us longer than you need. We offer flexible month-to-month leases.

Is there anything I shouldn’t store?

Cash, personal papers, documents pertaining to the move, financial papers and assets, legal documents such as deeds, wills, and passports, securities, jewelry, prescriptions, furs, stamps or coin collections, medical or family records, as well as irreplaceable items.

Do you offer climate-controlled units?

We do offer climate-controlled storage units. These units will help prevent damage caused by freezing temperatures and intense humidity. No mold, mildew, rust, corrosion, etc. Store photographs, artwork, household appliances, and other items that may be susceptible to damage.

How do I pay my storage bill?

Pay your monthly storage bill online using a debit or credit card. Contact us to learn about other payment options.

What items am I NOT allowed to store?

Flammable materials such as paint, varnish, thinners, gasoline, kerosene, and oil, bottled gas, aerosol cans, nail polish and remover, ammunition and explosives, corrosives, cleaning fluids and detergents.

Do you offer ground-level, drive-up units?

We do offer ground-level storage units, all drive-up accessible. Drive-up access is ideal for anyone storing heavy or delicate items. No steps or slow elevators. Simply drive up to your storage unit to start loading or unloading your belongings.

What security features do you offer?

Each of our facilities is 100% safe and secure with 24-hour video surveillance, coded gate entry, bright lights, and perimeter fencing.